FAQ
- HoW TO MEASURE MY WRIST SIZE ? (MOst important!)
We need the exact size of your wrist. Not the size of a bracelet you wear. Measure with a measuring tape ,not too tight or too loose. we will add space about 1-2cm.
- BUT I DONT HAVE A MEASURING TAPE..
Use a piece of paper wrapped around your wrist then the result apply it on ruler.
*If you are still not sure how to measure your wrist or you need additional help choosing the right size please do not hesitate to contact us 🙂
REMINDER! You should not add ‘space’ yourself to your wrist measurement!
- DO YOU ACCEPT CUSTOM AND PERSONALIZED ORDERS ?
Yes,We do Custom order and possible to ask to remove, add or switch metals for paracord bracelet and beaded stone bracelet . If your custom item need additional material or time to produce then price might change / extra charge.
- HOW LONG DOES THE PROCESSING TIME AND THE SHIPMENT TAKE?
All the bracelets are made by order, and its handmade. Creating your bracelet takes 4-10 days business days (soonest takes only 4 days), and We use EMS Express Shipping (Patnership with DHL Express), which has a delivery time between one and seven business days.
- I HAVEN’T HEARD ANYTHING AFTER PLACED MY ORDER A WHILE AGO..
Please check your email ,sometimes We reach out to You to reconfirm your wrist size ,address or your Phone Number that has not been submitted at the order.
Please make sure you can be contacted in Email or WhatsApp by Us! and we need your phone number or it cant be ship out to you.
- WHERE ARE YOU LOCATED ?
We are located in Batam Island, Indonesia 🙂
- HOW TO TAKE CARE MY BRACELET?
Never take your bracelet into the shower. If you wash your hands, please be careful with soap on the bracelet and its fine in touch with water only. You can clean it using smooth brush ,water and toothpaste. keep it dry later before you wear it. Never use a detergent!